Protecting Your Data
Who we are
At Starkwood Media Group Ltd (company registration number 04030011) we take the collection, processing and storage of our customers data very seriously and have reviewed all our procedures to ensure we comply with the latest GDPR Regulations.
All data that is collected from any of the methods outlined below will be stored on our secure servers provided to us by Rackspace, Microsoft and Amazon. All data will be deleted according to our retention policy of 12 months unless this data has been used as part of a contract or for invoicing purposes in which case we shall retain the information for at least 5 years to comply with HMRC Guidelines.
We are registered with the Information Commissioners Office, registration number ZA119577
Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site. For more detailed information about cookies visit www.allaboutcookies.org
How to control and delete cookies
List of the main cookies
Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.
AutoChat may be set if we use live chat on our web site. This is a web site analytic cookie.
Google.com provides web site analytics and may set the following cookies __utma, __utmb, __utmc, __utmz
Third Party Cookies
We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:
Flash Cookies (local shared objects)
From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see http://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.
We will collect and process the following data about you:
The lawful basis for the collection of data is consent
Information you have given us in the course of our business relationship. This may be:-
Information will also be collected containing details of your visit to us eg your IP address, session pages etc
We also collect data via our 3rd party partners eg finance houses, marketing agencies, classified advertising sites, social media
If we are asked to register or have a domain transferred to our control, the domain registration owner information (your name, company name and address) will be shared with the registrar we use, Total Registrations, in order to maintain your domain, who will share this information, for the purpose of maintaining your domain registration, with the domain registry who may publish this in a 'who is' online directory. For a .uk domain the registry is Nominet. The processing of this data is required to fulfil our contractual obligations of registering, renewing and maintaining your domain under our control.
Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.
We use Google Analytics for capturing anonymised traffic statistics and performing historic research in to website usage patterns. We do not use this to personally identify anyone, and do not allow Google to do this either.
If you wish to opt out of Google Analytics, please see here https://tools.google.com/dlpage/gaoptout
How the information is used
The information is used to enhance the visitor's experience when using the website to display personalised content.
Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for. We may share your information with the service proivders we partner with to allow us to fulfil our contractual obligations in providing the services that we do, these include, but are not limted to Sage, BACS, Codeweavers, Ivendi, Evolution Finance, Visitor Chat, Contact at Once, CarGurus, Autotrader, Motors.co.uk, Ebay and Gumtree.
If you have used our Compucars.co.uk product and completed an enquiry form, then this data will be shared with the relevant dealer. This data is stored according to our retention period to facilitate any dispute there may be between the consumer and dealer.
Where there has been a data breach Starkwood Media Group will inform all companies within 7 working days of this breach and the remedy applied.
However all password data we hold is encrypted and the transmission of data is by SSL wherever possible.
Autohub Limited is a wholly owned subsidiary of Starkwood Media Group Limited and data will be shared across both companies.
If you have subscribed to our newsletter, you may unsubscribe by replying to any of the email correspondents and simply state you wish to unsubscribe to the service.
You are entitled to view, amend or delete the information that we hold about you and this can be requested by emailing us at firstname.lastname@example.org
You may request the erasure of your details from our system, this will be done for all marketing data we hold on an individual, however where there are compliance requirements we are unable to remove your data for example contractual data or billing data which must be kept on file for a certain length of time.